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[Complete] 9/12 Update Server Maintenance Notice (09/12 12:00 AM PDT / 7:00 AM UTC)

24.09.10

 

Masters of the Book,

 

The 9/12 maintenance has been completed. Your journey back in Planis calls.

 

This update is available on both PC and mobile platforms. We hope you enjoy these latest updates to the game.


* PC: The update will be downloaded and installed automatically upon launching the game.
* Mobile: Please update the app from your respective store
- [Google Play] Update
- [App Store] Update

 

If you are having any issues while playing the game, please make sure to report them through our Customer Support Center.

 

Thank you.

 


 

Masters of the Book,

We would like to inform you about the server maintenance scheduled for 9/12.

■ 9/12 Maintenance
* Period:
- 9/12 3:00 AM - 8:00 7:00 AM UTC
- 9/11 8:00 PM - 9/12 1:00 12:00 AM PDT
* Target
- All Servers
* Notes:
- The game will not be accessible during the maintenance.
* Details:
- New Knights of Veda added.
- New Game content added.
- Bug fixes and game system improvement
* For more details about the update, please check the patch notes:
👉 Link:
https://astra.hybeim.com/en/news/update/956

■ Maintenance Rewards
- Item: Starstones x300
- Distribution Period:
· September 12, 2024 after the maintenance - September 13, 2024 2:59 PM (UTC)
· September 12, 2024 after the maintenance - September 13, 2024 7:59 AM (PDT)

■ Compensation Notice

* Relic Enhancement Material Error Compensation:
- Item:
· For each use of Enhancement Materials on ‘Rare Grade’ relics: Powder of Memories x1 + Gold x420
· For each use of Enhancement Materials on ‘Heroic Grade’ relics: Powder of Memories x2 + Gold x840
· For each use of Enhancement Materials on ‘Legendary Grade’ relics: Fragment of Memories x1 + Gold x1,260
- Distribution Period:
· September 12, 2024 after the maintenance - September 18, 2024 02:59 PM (UTC)
· September 12, 2024 after the maintenance - September 18, 2024 07:59 AM (PDT)
- Details:
· When using the relics ‘Blessed Curse,’ ‘Assassin of Tranquility,’ and ‘Honorable Fighter’ as enhancement materials, an issue was detected where it would grant the experience points of a relic one grade lower. A fix will be issued and when the affected relics are used, the missing experience points will be returned in the form of Relic Enhancement Materials and Gold.
- Target:
· Users who used the above mentioned Relics from 04/02/2024 until before the 09/12 Maintenance.

* Compensation for issue with Veleno’s Signature Skill:
- Item: Starstones x300
- Distribution Period:
· September 12, 2024 after the maintenance - September 18, 2024 02:59 PM (UTC)
· September 12, 2024 after the maintenance - September 18, 2024 07:59 AM (PDT)
- Details:
· When using Veleno's Signature Skill, the backward movement during the attack motion often caused a loss in damage output. On the 8/22 Update, Veleno’s combat balance was increased and the issue of the backward movement affecting damage output was improved.
· However, it has been confirmed that this information was not included in the update announcement and so we are making this additional information available.


※ Additional Information: Veleno will no longer move backward when using her Signature Skill.

[Click here for the 8/22 Update Patch Notes]

We apologize for any confusion caused during gameplay. We will make every effort to ensure that such omissions do not occur in the future and to provide accurate information.


■ How to Obtain the Rewards
* Access Belle Menu → Mail → Receive Items
* The mail and items will expire within 7 days.
* Make sure to log in to the game during the distribution period in order to obtain the rewards.
* If you cannot find the rewards in your mail, please restart the game.


■ Notes
* During the maintenance, both PC and Mobile versions will be inaccessible, and the Coupon page will also be unavailable.
* Maintenance time may be changed depending on the circumstances.
Any changes will be announced in this notice.
* To ensure that your game data remains safe, please make sure to close the game before maintenance begins.


Once the maintenance has been completed, further information will be provided through this notice.

Thank you