Amendment

Article 15 (Service Recovery Provisions)

① In the event that information such as characters, Items, game money, etc. is lost or changed due to reasons attributable to the Company or technical errors in the service, the Company shall proceed with recovery of game information to the extent that objective data and information are confirmed through data.

② Damage caused by reasons attributable to the Member is not eligible for recovery or compensation. However, in case of account theft, recovery will be processed after investigation through the relevant legal procedures:

1. A negligent or reckless account transaction and management such as account sharing, transfer, sale, etc.;
2. A fraudulent damage caused by personal negligence;
3. An act that violates the Member’s obligations;
4. Loss or change of game information caused by failure to understand the information provided through the service or notice;
5. Damage caused by not accurately checking transaction information (amount, quantity, Item information, attributes, etc.) when using the exchange;
6. A case falling under situations such as usage (consumption), expiration, purchase, sale, disassembly, production, withdrawal, and guild dissolution by normal system; or
7. Problems caused by the Member’s game play environment or damage caused by the network environment without intentional or gross negligence of the Company

③ To apply for restoration, the Member themselves must submit an inquiry to the Customer Center directly with the account within 7 days from the date when the problem occurred. The Company cannot help a Member if the Member submits the application after 7 days have passed or through a third party or other account.

④ Items purchased or gifted by mistake due to the Member’s negligence is not eligible for recovery or cancelation.

⑤ Members may request the deletion of Items that cannot be deleted themselves.

⑥ If Account Information is lost due to Device change, reinstallation, loss, initialization, cache and data deletion, etc. while using the service in the guest (unlinked account or Temporary Member) account status, Members may request recovery once:

1. However, it is difficult for the Company to assist with recovery in a case falling under an account (Google, Apple, Facebook, Weverse, etc.) linked to the partnership service provided by the game being suspended, withdrawn, lost, or locked;
2. In case of recovering an account, the Company cannot restore the account unless the Member’s identity is confirmed. For identity verification, the Company may ask for additional information such as game information, screenshots and payment details.

① In the event that information such as characters, Items, game money, etc. is lost or altered due to reasons attributable to the Company or technical errors in the service, the Company will proceed with restoration of the game data to the extent that objective data and information can be verified.

② Damage caused by reasons attributable to the Member is not eligible for recovery or compensation. However, in case of account theft, recovery will be processed after the matter is confirmed through relevant legal procedures:

1. In cases of account transactions such as sharing, transferring, or selling an account, or negligence in managing the account
2.In cases of fraud resulting from personal mistakes
3.When the member violates their obligations
4.When loss or alteration of game data occurs due to the member's failure to review the service or notices
5.When damage occurs due to failure to accurately check transaction details (such as price, quantity, item information, attributes, etc.) when using the marketplace
6.In cases of legitimate use (consumption), expiration, purchase, sale, dismantling, crafting, withdrawal, or guild disbandment through normal system operations
7.In cases where issues arise due to the member’s own gameplay environment or damages occur due to a network environment not caused by the Company’s willful misconduct or gross negligence

③ The Company may support restoration of services beyond the above based on the Operation Policies of each service.