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Privacy Policy Revision Notice
Hello, this is ASTRA: Knights of Veda.
The ASTRA: Knights of Veda’s revisions to Privacy Policy will take effect from April 2, 2024.
Please refer to the following for more details:
■ Privacy Policy Revision Notice
1. Effective Date
- Revision Date: Tuesday, April 2, 2024
2. Purpose of Revision
- Updating the categories of personal information we require for processing
- Adding partners entrusted with processing personal information for event participation, marketing activities, and providing payment services
- Updating the processes for membership cancellation and opting out of promotional notifications
- Eliminating data retention policies related to the delivery of prizes for event participation
- Strengthening our technical and administrative strategies to protect personal information
- Including more advertising partners
- Incorporating a specific notice about transferring data outside the local region, particularly for Japan
3. Main Revisions
- The main revisions are as follows. Please refer to the revised Privacy Policy for more information.
- Deletions are separated by strikethrough and additions are bolded
▣ Article 3 Processed Personal Information - Required items
|
Process timing |
Personal information Processed |
Period for retention and use |
|
Information required to be collected upon account creation |
(Common) identification value linked to the member, e-mail address, (Korean users) Personal identification information (name, date of birth, gender, nationality, mobile phone number, connecting information (CI), mobile carrier information) |
30 days after users’ request to withdraw from the service |
|
Upon pre-registration of the service |
(For users logging-in from South Korea, Taiwan, Hong Kong, or Macau) Mobile phone number (For users logging-in from regions other than the above) E-mail address |
1 year after the service launch |
|
Upon participating in events and promotions |
Name, mobile phone number, gender, date of birth, e-mail address, social media platform ID, address |
Period indicated on each event page |
|
Upon receipt of customer inquiry |
|
3 years after registration of inquiry in accordance with relevant laws and regulations |
|
Name, mobile phone number, date of birth, gender, address, personal identification information |
||
|
Upon reporting service-related issues |
|
3 years after registration of inquiry in accordance with relevant laws and regulations |
|
Upon log-in and using the service |
Information automatically generated by cookie, service use history (date of access/log-in, IP address, fraudulent use/access, etc.), device information (unique device identifiers and OS version) and logged-in country, advertisement identifier(ADID, IDFA) |
30 days after withdrawal from the service or period stated in relevant laws. |
|
Tax and Public Fees Processing |
Resident registration number, name |
For 5 years from the progressed date, as stated in relevant laws |
|
Refund Processing |
Account information (account holder’s name, account number, bank name) |
For 5 years from the progressed date, as stated in relevant laws |
▣ Article 5 Entrustment of Personal Information
|
Outsourced person |
Outsourced tasks |
|
Gamedex Corp. |
Customer support and consultation, complaint handling |
|
ONIONFIVE Inc. |
Customer center system operation and management |
|
GranMonster |
Event and marketing support and event operation, prize shipping, and responding to inquiries |
|
Korea Mobile Certification Inc. |
Identity verification and response to inquiries |
|
Daou Tech., Inc. |
Text messaging (SMS, LMS), e-mail sending and system management |
|
Major Nine Co.,Ltd. |
Event and marketing support and event operation, prize shipping, and responding to inquiries |
|
Co. Easter C& I |
Event and marketing support and event operation, prize shipping, and responding to inquiries |
▣ Article 6 International Transfer of Personal Information - 1) Consignment of Personal Information Processing
▣ Jurisdiction-Specific Terms: Japan - Details About International Transfer of Personal Information - 1) Consignment of Personal Information Processing
|
Recipient of personal information (Contact information of information officer) |
SOFTWORLD INTERNATIONAL CORPORATION (koalawu@soft-world.com.tw, weiwang@soft-world.com.tw, service@mycard520.com.tw) |
|
Country where the information is provided |
Taiwan, Hong Kong, Macau |
|
Date and method of provision |
Transfer via network when using game services, Transfer via network at the point of purchase. |
|
Purpose of provision |
Event and marketing support and event operation, Send marketing LMS messages to consenters, Payment service |
|
Information provided |
e-mail address, mobile phone number, payment information |
|
Retention and Use Period |
1 year after the service launch, or 30 days after a withdrawal request, or until the contract expires |
|
Recipient of personal information (Contact information of information officer) |
Xsolla, Inc (support@xsolla.com) |
|
Country where the information is provided |
America |
|
Date and method of provision |
Transfer via network at the point of purchase. |
|
Purpose of provision |
Payment Service |
|
Information provided |
Payment Information |
|
Retention and Use Period |
30 days after a withdrawal request, or until the contract expires |
▣ Article 6 International Transfer of Personal Information
Users may refuse the international transfer of personal information, but in such cases, services that require international transfer of personal information will be restricted. If you do not wish to have your information transferred overseas, you can withdraw your membership by accessing the page specified below or request the suspension of the processing of your personal information through the Personal Information Protection Officer or Personal Information Complaint Resolution Department.
- [My page] → [Delete my account]In-game [Settings - Account] menu, go to [Withdrawal]
▣ Article 7 Retention of Personal Information
- Records on provision of goods or services: 30 days from membership cancellation apply or the relevant period under applicable law
Records on provision and delivery of prizes to promotional event participants: For 1 year from the end of the relevant event, and up to 7 days from the announcement of prize winners for the personal information of non-winning participants- If prior consent has been obtained from individual members with respect to the period for retaining their personal information: The relevant retention period
▣ Article 10 Technical/Administrative Measures for Protecting Personal Data
- Your personal information is protected by password and encrypted information. However, your information can be exposed to others in many ways including when you use the public internet, so you need to be responsible for protecting your own information. We are not responsible for any damages that arise from your negligence or the fundamental nature and risks of the internet.
- Your personal information is protected with a password and encrypted information by default, and important data are protected with separate security functions by encrypting files and transmitted date.
- We use vaccine programs to prevent possible damage by computer viruses, and vaccine programs are updated periodically.
- We prevent leakage and damage of personal information caused by hacking and viruses by monitoring the system 24 hours a day using a system that detects and blocks external intrusion.
- We ensure the safe management of personal information by comprehensively understanding the data protection regulations of the foreign jurisdictions where this information is stored.
▣ Article 11 Installation and Operation of Automatic Collection Tools for Personal Information and Refusal Thereof - List of Advertising Partners
|
Advertisers |
||||
|
Adjust |
Kakao |
INMOBI |
BlueStacks |
SmaAD |
|
Google Ads |
Apple Search Ads |
Aarki |
Chartboost |
SmartNews |
|
Meta |
Tiktok |
Adikteev |
Cyber Agent |
Snapchat |
|
|
Applovin |
LiftOff |
Gunosy |
Tencent |
|
Criteo |
Remerge |
Vungle |
i-mobile |
Unicorn |
|
Admob |
ironSource |
Digital Turbine |
LINE Ads |
Yahoo Japan |
|
Unity Ads |
Cauly |
Tapjoy |
Mintegral |
Zucks |
|
AdColony |
Naver |
AdPopcorn |
Mistplay |
PLAYIO |
|
MOLOCO |
Appier |
Appsflyer |
Nend |
TOSS |
|
Buzzvil |
RTB HOUSE |
Blind Ferret |
NYLE |
TNK |
|
Appliv |
ノバセル |
AIBID |
Smart-C |
seedApp |
▣ Jurisdiction-Specific Terms: EEA and UK - Direct Marketing
You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link included in every promotional electronic communication we send or by unsubscribing online at [My page Menu]by selecting the ‘Decline’ option found in-game through the [Account] setting. Please note that it may take up to 2 weeks to process your unsubscribe request, during which time you may continue to receive communications from us. After you unsubscribe, we will not send you further promotional emails, but in some circumstances we will continue to contact you to the extent necessary for the purposes of any Sites, Apps or services you have requested.
▣ Jurisdiction-Specific Terms: Japan - Details About International Transfer of Personal Information 4) Notice Regarding External Transmission
Our app is currently sending user data to the external sources detailed below:
|
Recipients |
Content Provided |
Purpose of Provision |
|
Adjust |
・Device information (device ID, OS version, advertising ID, language settings, timezone, etc.) ・Access information (IP address, accessing carrier, etc.) ・Country and region information |
・Measurement and analysis of advertising effectiveness ・Data analysis for the improvement of game service quality |
|
onionfive Inc. |
・User information in the app ・Device information (device name, OS version, language settings, time zone, etc.) ・Country and region information ・App version information |
・Responding to customer inquiries |
|
Google LLC |
・Device information (device name, OS version, language settings, time zone, etc.) ・App operation information (in-app taps, crash logs, etc.) ・Connection information (country, region) ・App version information |
・Analyze crash logs to improve game service quality ・Analyzing push notifications and access |
|
HYBE IM |
・User information in the app ・In-app behavior data ・In-app payment-related behavior data ・Device information (device ID, OS version, advertising ID, language settings, timezone, etc.) ・Country and region information |
・Analyzing data to improve game service quality ・Assist in responding to customer inquiries |
4. Objections and Inquiries
In case you do not indicate your consent or objection to the revised Privacy Policy by Tuesday, April 2, 2024, it will be assumed that you have agreed to these revised terms.
In case you do not agree to the revised Privacy Policy, you may request withdrawal of your membership.
In case you have any objections and/or inquiries regarding the content of the policies, please contact through hybeim_privacy@hybecorp.com.
Thank you.
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